Terms & Conditions

Effective for all transactions on www.brightonbanners.co.uk

Welcome to Brighton Banners. By placing an order with us, you consent to the terms outlined below. Please review them carefully.

1. Accepted File Formats

We accept artwork in the following formats to ensure smooth processing and optimal results:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should be at least 300 DPI for optimal clarity.
Include a 2-inch bleed on all sides to prevent unintended cropping during finishing.

2. Artwork & Proofing Process

After you submit your artwork:

Our team reviews your file for print preparation.
Pantone colours are unsupported. All artwork is converted to CMYK, which might cause slight shade variations.
A digital proof will be sent for approval unless the file is print-ready.
You must check spelling, layout, and colours before sign-off.
Email approval is required before production begins.
Approvals after 1:00 PM may delay production to the next working day.

Minor colour variance (typically within 10–15%) can occur due to screen calibration and print processes.

3. Product Standards & Finishing Notes

Our large-format prints are designed to be viewed from 2 metres or more—not for close, photographic inspection.

Size tolerance: expect small variances of approximately 2–5 cm.
Banners under 10 feet in height are produced as single pieces.
Larger banners may have professionally aligned joins to preserve your design.
A hemming fee applies to banners under 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times start after artwork approval (not payment).

Standard dispatch is typically within 5–6 working days.
Items exceeding 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not deemed a defect.
Select the “Rolled on Tube” option at checkout if you prefer your banner sent rolled (additional charge may apply).
Delivery timeframes, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

Our products are custom-made, hence returns are accepted only for:

Print defects
Incorrect size not matching the approved specification
Missing finishing elements (e.g. eyelets or pole pockets)

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@brightonbanners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except where an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g. spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed prior to dispatch.

Submitting false refund or chargeback claims may result in legal action and recovery of associated costs. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Brighton Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the goods supplied. We cannot be held responsible for any consequential losses.

Any disputes shall be governed by the laws of England and Wales, and parties agree to submit to the jurisdiction of the courts of England and Wales.

10. Pricing & Validity

All prices on our website are subject to change without prior notice. Once you place an order, the price at the time of order will be honoured.

Promotional offers and discounts are valid only during the specified timeframe and cannot be applied retrospectively.

11. Privacy & Communications

Your privacy is important to us. Please review our Privacy Policy for details on how we handle your personal data.

By providing your contact information, you consent to receive communications from us related to your order and promotions.

12. Phone & SMS Consent

By providing your phone number, you consent to receiving order updates and promotional offers via phone and SMS. You can opt-out at any time by contacting us.

13. Final Terms

These terms constitute the entire agreement between Brighton Banners and you regarding your order. Any changes must be agreed upon in writing by both parties.